Returns, damage & refunds

At the door

Check the parcel is sealed at the door. Wrong or damaged? Report within 72 h with an unboxing video — we replace or refund.

Wrong or damaged item

Tell us within 72 hours of delivery and send an unboxing video that shows the parcel being opened. We replace the item, or refund you if it is out of stock. We need the video to see what happened and to claim from the courier.

Change of mind

• Before dispatch: cancel for free. Message us or tell us on the confirmation call.
• After delivery: we do not take change-of-mind returns. Please check the photos, details and edition before you order.

Exchange

We exchange only wrong or damaged items, for the same item if we have it in stock. If we do not, we refund you.

Refunds

We refund within 3–7 working days of approving your claim, and never later than 10 days. The money goes back to the mobile banking number or bank account you give us.

How to report a problem

Message us on WhatsApp or Messenger, or call, with your order number (for example CC-10231) and a short description. Every complaint gets an answer within 72 hours.

Contact us